Bunjoja, Case Study · Xarasoft AI

The situation

Bunjoja runs delivery across 5–6 branches, with a call centre taking every order on the phone. The call centre was a fixed cost that only got heavier as branches were added, seats, salaries, training, turnover, and it still choked at dinner rush, when every branch peaked at the same time. The goal was simple: keep every order, minimize the call centre.

What we did

Nexio deployed on the central order line, serving all branches
Trained on the full menu, deals, branch areas and delivery zones
Takes the complete order, items, address, COD total, end to end, and routes it to the right branch
A small human team kept for complaints, bulk orders and special requests

The result

90%

orders taken start-to-finish by the AI

93%

CSAT score

65%

call-centre cost reduction (6 → 2 seats)

5,430

calls handled in 30 days

Before

6-seat call centre

a fixed cost that grew with every new branch, and still choked at rush hour

After

2 people + Nexio

same order volume handled, at a fraction of the cost, no queue at peak

Where those 5,430 calls ended up

Order taken start-to-finish by the AI

4,887

Passed to the team, complaints, bulk & special requests

543

What they called about

New orders

3,850

Order status

780

Menu & deals

540

Complaints & special requests

260

This is the Xarasoft aim in one story: the repetitive volume goes to AI, the people you keep handle what actually needs a person, cost down, efficiency up.

“We went from a six-seat call centre to two people, and we stopped missing orders at dinner rush.”

Abdul Rehman · Chairman, Bunjoja

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