Built for Pakistani ecommerce brands. Nexa resolves your customer queries on WhatsApp, Instagram, Messenger and email, order status, sizing, stock, returns, COD, in seconds, 24/7.
Every unanswered message is a customer holding money, waiting to give it to whoever replies first.
Salary plus overheads, a fixed cost whether messages come in or not.
They arrive when your team is offline, and sit unanswered until morning.
The average wait for an out-of-hours reply. Customers don't wait, they move to competitors.
11.11, Eid sales, flash drops, you cannot hire and train fast enough.
The math is not subtle, what a human reply really costs:
On WhatsApp, Instagram, Messenger or email, exactly like they do today. Nothing changes for them.
In seconds. It knows your catalogue, their order, your policies and your brand's tone.
Routine questions handled end-to-end. Anything complex escalates to your team with full context.
Code-switches mid-sentence the way real Pakistani customers type, "bhai ye size available hai?"
Customers send a voice note or a product screenshot, Nexa understands both and answers.
Sizes, colours, prices and stock straight from Shopify. Update stock and Nexa knows immediately.
Returns, exchanges, delivery timelines and COD flows, answered right, every time.
First response inside seconds, at any hour, on any day. No queue ever builds up.
Complex cases hand off to your team with the whole conversation attached, the customer never repeats themselves.
Every Nexa agent is configured, not subscribed. It learns your brand, not a generic dataset, and ends up working like an in-house employee.
Built around your specific workflows, policies and brand tone, not a shared template.
Your FAQs, your products, your inventory, your customer behaviour. Nexa learns the brand, not a generic dataset.
Order tracking, exchanges, sizing, automations designed around how your team already runs things.
The dashboard, escalation rules and response behaviour are tuned to you, not pulled from a generic settings page.
As a Meta Business Partner, Nexa connects to the channels and tools you already run, nothing new to adopt.
Every channel in one queue. Your agents can jump into any AI-handled conversation, any time, full history intact.
Order status, catalogue and customer history sit beside every conversation. No tab-switching to answer.
Escalations become tickets your team can assign, track and close.
Volume, resolution rate, escalations and busiest hours, in your inbox.
Slide to your monthly message volume, human cost, Nexa cost, and the difference per year.
Pick a package, and Nexa is answering your customers within days.
Package confirmed, payment made, access shared, Shopify, Meta channels, FAQ doc, brand voice notes.
Nexa trained on your catalogue, policies and FAQs. Channels and courier tracking connected.
You test on a private channel, we tune tone and edge cases, then switch onto your real channels.
We watch the first conversations with you and keep tuning. Weekly check-ins for the first month.
A drop-based apparel brand whose Instagram DMs tripled on launch days, answered in seconds, around the clock.
A gym-wear brand's WhatsApp and Instagram, answered while the team focused on drops, not DMs.
A fashion brand's Instagram DMs, answered in seconds around the clock.
Sizing questions, stock checks and order tracking handled without a support hire.
Bring your real customer messages to the demo and watch Nexa answer them, your products, your policies, your tone.
Book a demo →