Your Privacy
Matters to Us
We believe in transparency. This policy explains how we collect, use, and protect your information when you use our AI chatbot and automation services.
Key Highlights
The essentials of our privacy practices at a glance
What We Collect
Business contact info, communication data, technical data, and API configuration details
How We Protect
Industry-standard encryption, access controls, and compliance with Meta Platform policies
Never Sold
We never sell, rent, or share your data with third parties for marketing purposes
Your Control
Request access, deletion, or correction of your data at any time
How Your Data Flows
You
Provide information when using our services
Xarasoft
Securely process & store with encryption
Protected
Kept safe & used only for stated purposes
Information We Collect
Section 1Here's what information we collect and why we need it
Business Contact Information
Name, email address, phone number, and company details to set up and manage your account
Customer Communication Data
Messages, timestamps, and order information processed through our AI chatbots
Technical Data
Device type, browser information, and IP address for security and service optimization
Account Configuration Details
WhatsApp Business API credentials like phone number ID and Business Manager ID
Important: Message Content Privacy
We do not collect or access message content unless explicitly required for providing technical support or integration services. Your conversations remain private.
How We Use Your Information
Section 2Transparency about how your data powers our services
Service Delivery
Provide and manage AI chatbot and automation services tailored to your business needs
Integration Management
Configure and maintain your WhatsApp Business API integrations seamlessly
Communication
Send important updates, technical support, and billing information
Service Improvement
Enhance performance, reliability, and user experience across our platform
Our Commitment to You
We will never sell, rent, or share your personal data with third parties for marketing purposes. Period.
Data Security & Sharing
Section 3How we protect and handle your information
Encryption
End-to-end encryption for data in transit and at rest
Access Control
Strict permissions and authentication protocols
Compliance
WhatsApp Business and Meta Platform policy compliance
All data is processed in full compliance with WhatsApp Business and Meta Platform policies
We implement industry-standard security practices including data encryption, secure storage, and strict access controls
Limited data may be shared with trusted service providers (hosting, API platforms) solely to enable service functionality
Data Retention
4We retain client and message data only as long as necessary to fulfill service obligations or as required by law.
Your Responsibilities
5- Ensure end-user consent for WhatsApp contact
- Use services for legitimate business only
- Follow WhatsApp Commerce Policies
Your Rights
6- Request access or deletion of your data
- Correct inaccurate information
- Withdraw consent at any time
Policy Updates
7We may update this policy periodically. Changes will be posted here with a revised date.
Frequently Asked Questions
Quick answers to common privacy questions
Get in Touch
Section 8Have questions about our privacy practices? We're here to help.