We put an AI voice agent on a fashion brand's customer calls, 686 calls in 30 days, here is every number it produced, including what broke.
A D2C fashion brand doing around 3,000 orders a month, with three people handling every support call across WhatsApp and a local number. Roughly 1 in 4 orders triggered a call, about 700 customers a month wanting to talk to somebody. Before Nexio, the wait ranged from 0 minutes to 3 hours depending on who happened to be free, and a quarter of calls arrived when nobody was at a desk at all.
“Every call answered in two seconds, our customers noticed within the first week. And we published every number, including what broke.”